Terms And Conditions
Premium Chauffeur Services Hertfordshire | Essex | London | Nationwide
Booking Terms And Conditions
Please familiarise yourself with our terms & conditions, these apply to all bookings undertaken with the FBO Luxury Travel Group including Herts VIP.
In order to provide all clients with a quality pre-booked chauffeur service, we have a minimum charge for ANY booking as per vehicle type below:
Business Class Mercedes E Class £75.00
First Class Mercedes S Class £95.00
First Class MPV Mercedes V Class £85.00
We provide competitive fixed priced airport chauffeur transfers and London transfers based on vehicle type, distance and time required to complete the booking.
By booking our services you have agreed to abide by our terms and conditions set below.
Online Booking Terms
All online bookings require a minimum of 48 hours advance notice, if you require a vehicle sooner please call us to check availability.
Online booking prices do not allow for premium dates eg Christmas Day & New Years day, other rates apply for these two dates and we advise prospective clients to check price and availability by contacting us in advance.
Online bookings are strictly subject to availability and a manual confirmation from us.
Upon initial online booking you will receive an automated email with regards to your booking instruction, however your booking is ONLY confirmed once we check and confirm all details.
Once checked, we will confirm and email an official confirmation setting out all aspects of your booking.
Quotations, deposits and payments
All quotations are valid for seven days from initial enquiry and subject to VAT at current rate.
We accept all major credit & debit cards, subject to our acceptance.
Cash payments are accepted by us BUT only when agreed in advance and confirmed in writing on your booking confirmation.
Our payment terms for all bookings unless agreed in advance are:
Online Bookings 100% on booking, unless selecting the cash payment option.
Chauffeur Bookings | 25% deposit with the remaining balance due when undertaking the booking.
Wedding Car Hire | Non refundable advance payment of £50.00
Balance of payment will be requested 14 days prior to the event.
Account terms are 14 days from invoice date, unless agreed in advance upon account opening with us.
Your chauffeur booking may be subject to additional waiting time and car park charges unless agreed in advance when confirming your booking.
The charge on your credit card statement may be one of our following merchant providers.
FBO Luxury Travel | Square | Stripe | Paypal | Taxipay | SumUp
Cancellations and Refunds
Once a booking is confirmed by us:
If a booking is cancelled by the Customer within 48 hours from the start of the period of hire.
50% of booking invoice will be due to be paid by customer.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire.
100% of all booking invoice will be due to be paid by customer.
If a wedding booking is cancelled within 3 months from the start of the period of hire.
the deposit of £50.00 will be non-refundable.
If a wedding booking is cancelled within 1 month from the start of the period of hire.
The full hire amount will still be charged and payable in full by the customer.
If the customer does not show at the time and place designated as the pickup point and as per official booking confirmation then.
The full cost of the booking and any waiting time shall be charged and paid by the customer.
General terms and conditions
We request a minimum of 48 hours notice for any online bookings.
If you would like to book a car with less than 48 hours notice.
Please call us: +44 (0)1920 455020 in advance.
Whilst we do our utmost to ensure our drivers are punctual.
You will understand that we cannot accept responsibility for delays caused by circumstances not under our control, including road traffic accidents, breakdowns etc.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
We may provide subcontracted vehicles when necessary to provide a quality service.
By supplying your email address you permit us to contact you via email, in return we promise never to supply your email to any third party.
If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
We reserve the right to change your vehicle or chauffeur at ANY TIME if at all necessary for reasons beyond our control.
Every effort will be made by us to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
All vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims.
However, customer’s properties are carried entirely at their own risk and we shall not be held responsible/liable for any loss/damage to such property.
We will keep a lost property book at our office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
We and our chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
We maintain a strict no smoking, drinking or eating policy in all our vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve where there may be an additional surcharge.
Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
Nothing contained in these terms and conditions affect your statutory rights.
We will always ultimately try to provide the best possible service and to exceed your chauffeuring experience.
If you feel that our service is not to the usual high standards set by us please contact us as soon as possible in order to investigate and rectify any issues you may have.
It is your responsibility to allow enough time to be at the location that you wish for us to drop you off to.
We will gladly advise you on approximate journey times but this is only an estimate based on good traffic conditions and our previous experience.
No booking is confirmed without an official confirmation from FBO Luxury Travel/Herts VIP.
It is your responsibility to ensure ALL DATES & TIMES ARE CORRECT.
Errors and Omissions Excepted, these Terms & Conditions may be updated as necessary.
By booking ANY of our services you have agreed to our terms and conditions.
Hertfordshire Airport Chauffeur to all major London airports, including London Heathrow, Gatwick, London Stansted, London City Airport & London Luton.
Business Travel Transfers from Hertfordshire and Essex. Trusted to convey company directors, staff and CEOs. Join our satisfied client base.
Upper Class Transfers
Upper Class VIP transfers which include private aviation chauffeurs from Stansted airport, Luton airport and all major fixed based operations in London.
Sports Event Chauffeur
Arrive in style at your next sports event, providing a luxury car service from Hertfordshire to Wembley or any other major venue.
Concert & Event Chauffeur
Luxury Private Hire Hertfordshire chauffeur to any concert or event, including The o2, Wembley arena and The Royal Albert Hall to name just a few.
Whether a night at your favourite restaurant or theatre or a full chauffeur day hire for some retail therapy, let our chauffeur car service take care of traffic and parking issues.
Luxury Travel Starts Here
Mercedes V Class MPV
Mercedes S Class
What Our Clients Say
Our clients love our service, below you will find just some of our client reviews.
“Whatever the booking type, whether an executive airport transfer or a shopping trip into London, let us discuss your itinerary and provide a chauffeur driven experience for you to remember!”
Just some of our vehicles gallery
Take a seat and relax!
You’re in good hands.
We are fully licenced.
Enhanced DBS checked and insured for peace of mind.